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Location
Warehouse Location
Shipping Region
Warm Notes
Global
China
More than 90 Countries and Regions in the World
Customs fee and taxes may be collected by local Customs according to your country’s import policy.
US1/US2
U.S.
48 contiguous states, Alaska and Hawaii
Import Duty included in product price
Europe
United Kingdom
EU countries, United Kingdom, Switzerland, Norway
Orders from EU countries and United Kingdom will be charged of 20% VAT when checking out. If you are from EU countries and VAT exempt, you can enter your VAT Number on checkout page then VAT will be deducted. You are also welcomed to email us at support@tiertime.com to get VAT exempted invoice, your billing address and shipping address are required.
Shipping costs are depending on the destination country and the shipping method. You could select shipping method and view the according shipping cost on the shopping cart page. During the checkout process, available shipping methods and delivery times will be listed after you enter your shipping address.
When you place order in Global Store, we will fulfill your order from China. In this case, you need to pay customs fee and taxes which are collected by your local customs according to your country’s import policy. In other stores, the product price has included import tax, you don’t need to pay import tax any more. (Switzerland and Norway customers need to pay import tax and duty when place order in Europe store but EU VAT is exempted)
Global Store is with China stock.Global Store Orders are usually shipped within 1-3 business days after payment received. You could log in to your account to view the order status and tracking number. China stock shipment (DHL) is usually shipped to Hong Kong and redirect there to the final destination. After receiving order shipment notification email, It will still take 2-4 days for the tracking number to be trackable.
Orders made in US Store, Europe Store, Canada Store, Japan Store, Australia Store, Brazil Store and Russia Store are all shipped with local inventories, so the shipping will be much faster than Global store and do not need to pay import TAX. Normally your orders will be shipped out in 2 Business days.The shipment notification email will be sent to you also during this period.
You are very welcomed to email us at support@tiertime.com for more assistance.We will evaluate the feasibility of adding the shipping method to your country.
Return Policy
We accept return within 30 days upon delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to return an item, you must contact us first at support@tiertime.com to obtain an Return Merchandise Authorization (RMA). Returns without authorization are not eligible for refund.
20% of item net value will be deducted as restocking fee.You also need to be responsible for return shipping costs and we can not refund any shipping costs.
Defective Items Return Policy
如果你不满意我们的产品,但already used it, please feel free to contact us so we can find an appropriate solution. You can email us at support@tiertime.com, we are happy to help!
Defective/ damaged items are returnable within 30 days of the delivery date. Returns of items without obvious defects will subject 20% restocking fees and will be deducted from the amount of refund.
Please note that you will be responsible for the return shipping costs and we cannot refund any shipping costs you originally paid to receive the order. Only the price of refunding item will be refunded.
Refunds
All returns, refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center.
Anonymous(verified owner)–
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